Evaluating IT Service Management Standards in an Organization. This paper examines the readiness of Computacenter, a UK-based IT company, for BS15000 against six selected service management processes namely, availability management, Contingency management, service level management, capacity management, change management and problem management. Pages: 12 Bibliography: 7 source(s) listed Filename: 15322 BS15000 ITIL Computacenter.doc Price: 107.40