Total Quality Management Total quality management (TQM) is a philosophy through which the business is identified as a series of processes, all of which can degrade or improve the sum of the business. Some forms of TQM are generalized and tend to focus specifically upon the roles of customer service or the methods through which the business communicates with its partners. This paper examines the basics of TQM. Pages: 3 Bibliography: 1 source(s) listed Filename: 23382 7965tqm.doc Price: 26.85