Midland Call Center: Case Study. This six page graduate paper focuses on the case of 'The Midbank Call Centre' and the employees' problems in this place. Change is needed in that call center because employees appear to be fatigued and stressed out. They are not happy with the way things are carried out. 6 pgs. Bibliography lists 1 source. Pages: 6 Bibliography: 1 source(s) listed Filename: 6992 Midland Center Case.doc Price: 53.70