Managing Customer Relationship Management Projects. This twelve-page paper considers how customer relationships may be managed in terms of the various aspects incumbent on any commercial transaction. The paper focuses on the IT industry and includes tools such as Total Quality Management, and the Customer Corridor as well as considering the use of resources and the important of effective communication. The Bibliography cites 9 sources. 12 pgs. Bibliography lists 9 sources. Pages: 12 Bibliography: 9 source(s) listed Filename: 8787 Managing Customer Relationships.doc Price: 107.40