Customer Service Within Managed Health Care: Expectations, Options, and Improvements. This paper concentrates on addressing how customer service fits into the health care industry and those areas of the industry that should be adjusted to better accommodate a more progressive and comprehensive focus on customer service. APA format. 25-pages, bibliography lists 10 sources. Pages: 25 Bibliography: 10 source(s) listed Filename: 12846 Managed Health Care.doc Price: 223.75